Shipping Policy
Orders & Shipping
For customers in Mainland China, or those with designated freight forwarders in Mainland China, we exclusively entrust SF Express for product delivery. For customers outside Mainland China (overseas clients), shipping arrangements will be customized based on order specifics and destination. Details are as follows:
Due to China’s stringent export regulations, our export and shipping processes vary by order type and value. Below is an overview of handling methods for different orders:
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Sample Orders (Total Amount < USD 500 / Weight < 3 kg):
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Shipped via international express carriers (e.g., DHL, FedEx, UPS) through our partnered freight forwarders.
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Simplified customs declaration: Invoice value reflects actual amount (Note: The shipper on customs documents will display the freight forwarder’s name).
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Important:While some clients request under-declaration to reduce tariffs, we strongly advise declaring actual values. Under-declaration risks (e.g., customs delays, seizures, or penalties) are solely borne by the client.
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Formal Bulk Orders:
Two processing options are available:
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Option A: Entrusted to Export Agent (Default):
Handled end-to-end by professional export agents, including:
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Proforma/commercial invoice issuance
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Payment collection
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Export customs clearance
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Logistics arrangements
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Full compliance with China’s complex export regulations.
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Option B: Direct Handling by Creatrol:
Managed entirely by our team, covering:
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Proforma/commercial invoice issuance
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Payment collection
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Export customs clearance
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Logistics arrangements
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Same regulatory compliance as Option A.
Inventory & Lead Time
In-stock items typically ship within 48 hours after order placement (excluding weekends/holidays). Pre-order items will ship according to the announced Estimated Time of Arrival (ETA).
Tracking numbers will be shared promptly upon shipment.
Pricing & Taxes
Product prices include export duties and clearance fees, but you may still need to pay import tariffs based on your country’s policies.
For further assistance, contact us at: contact@creatrol.com
Thank you!
