Warranty Policy
Warranty Information
Thank you for your interest in Creatrol Sensor products and services.
This Limited Warranty applies to physical goods purchased directly from Creatrol Sensor.
What Does This Warranty Cover?
This warranty covers defects in materials or workmanship under normal use during the warranty period.
Creatrol Sensor will, at no cost (excluding round-trip shipping), repair or replace defective Products or components, provided the defect arises from faulty materials or workmanship and occurs under normal use/maintenance.
How Will We Resolve Issues?
Creatrol Sensor will:
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Replace or repair Products using new or refurbished parts.
Warranty Period
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3 years for Products purchased from Creatrol Sensor (varies by model), calculated from the shipment date.
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Replaced Products/components inherit the remaining original warranty or a 1-year warranty from the repair/replacement date (whichever is longer).
What Is Not Covered?
This warranty excludes:
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Issues not caused by material/workmanship defects.
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Damage from negligence, misuse, or modifications.
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Natural disasters (e.g., lightning, floods).
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Loss/theft of Products.
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Shipping fees, import taxes, or gift-wrapping costs.
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Improper installation (e.g., loose terminals, incorrect cabling, polarity reversal).
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Environmental damage (extreme temperatures, water exposure).
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Impact damage.
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Poor maintenance (under/overcharging, dirty terminals).
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Tampered/altered Products.
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Use with non-approved inverters/chargers lacking surge protection.
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Risk of loss/damage during transit to Creatrol Sensor.
Your Responsibilities:
To claim warranty service:
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Obtain a Return Merchandise Authorization (RMA) number by contacting us.
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Return the Product in its original packaging, including all accessories/documentation, to our designated address.
Obtain an RMA via:
▪ Email: contact@creatrol.com
▪ Website: https://www.creatrolsensor.com/
▪ Technical support: https://www.creatrolsensor.com/pages/contact-us
